HOME BASED SALON, LOCATED IN RACEVIEW
in Brisbane's Western Suburbs. Offering 1:1, personalised service. Specialising in Blondes & Balayage, and highly experienced in all other colour, cutting and styling services.
CANCELLATIONS & REFUNDS
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.
Any cancellation or reschedule made less than 24 hours may result in a cancellation fee. The amount of the fee will be equal to 30% of the reserved services
If you are more than 20 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee may apply. We will do our very best to reschedule your service for another time that is convenient to you.
Cancellation fees will be added to your file, and will need to be paid before you can rebook your appointment
We understand that sometimes things do come up. In the event of a true, unavoidable emergency or sickness, all of your cancellation fee will be waived.
In the event that you are unhappy with your service, I will always offer for you to come back and we discuss in person what exactly it is you are not happy with. If you are still unsatisfied I will offer to re-do the service that you are unhappy with free of charge. Sometimes these things do happen, so I am always more than happy to see you again. If after we have spoken in person, you are still unhappy I will offer a full refund on the service you are unhappy with. I would always appreciate the opportunity and respect to be able to fix anything you may not be happy with.